Support and warranty
Support scope is stated in your accepted quote. These are the general rules.
Included
- • A handover session explaining how the project works and how to operate it.
- • Help with faults caused by our workmanship during the stated support window.
- • Answers to setup questions about the delivered configuration.
Not included unless quoted
- • New features, redesigns or scope added after handover.
- • Ongoing subscriptions, cloud costs or third-party service fees.
- • Support for hardware or software you change after delivery.
- • On-site attendance at competitions, exhibitions or presentations.
Prototype limitations
- • Projects are educational prototypes and are not certified products.
- • Continuous or unattended operation is not warranted.
- • Consumables such as batteries wear out and are not covered.
These terms are drafts prepared for owner review. They are not legal advice and are not final until the owner approves them.